Post-Sales Service and Technical Support
Customer Relationship with Instant Field & Online Service Support:
We have CRM to manage service support effectively with customer ticket number generation. Email and SMS notifications are sent to customers when a service ticket is generated and closed for the satisfactory services provided by the principal company's certified engineers and installation experts. We provide AMC (Annual Maintenance Contract) services for all telecom, IP-PBX, CCTV, access control, time attendance, fire alarm systems, and electronic security systems.
We provide multi-tiered technical and application support to diagnose, debug, process, and manage problems in order to determine the underlying cause. Our deployment processes ensure that systems remain functional, so the upgrades are planned, designed, and implemented in a streamlined manner. We take pride in supporting our systems to guarantee that they run smoothly. We will continue to provide high-level support to assist in monitoring the environment for problems using automation tools.